Refund policy

🧾 Refund & Return Policy

At Noor Threads , we value every customer and want you to feel confident with every purchase. Our products are handcrafted with care and undergo quality checks before being shipped. Because of the nature of our custom-made and limited designs, all sales are final.

🔹 No Refunds on Change of Mind

Please note that we do not offer refunds for change of mind or buyer’s remorse. Once an order is placed, it cannot be canceled, exchanged, or refunded simply because you changed your mind. We encourage you to review all product details, descriptions, and photos carefully before completing your purchase.

🔹 Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 30 days of receiving your order. We will review your claim and, if approved, arrange for a replacement or an appropriate solution.
To start this process, email us at noorthreadsco@gmail.com with:

  • Your full name and order number

  • Clear photos of the damaged or defective item

  • A short description of the issue

Our team will respond within 2–3 business days to assist you.

🔹 Lost or Missing Packages

If your order does not arrive within the estimated delivery time, please contact us as soon as possible. We’ll help track your package and coordinate with the shipping provider to resolve the issue.

🔹 Return Eligibility

Returns are only accepted if your item arrives damaged or defective and you have contacted us within 30 days. Items must be unused, in their original condition, and returned with all packaging. We do not accept returns for any other reason once the order has been shipped and delivered.

🔹 Processing Time

Once your return is received and inspected, we’ll send you an email confirmation. If approved, we’ll issue a replacement or other agreed-upon solution within 10–15 business days.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at noorthreadsco@gmail.com or contact us at 4940 Keller St, Lisle, IL, 60532, US For the purpose of applicable data protection laws, we are the data controller of your personal information.